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understanding customers' diverse, specific business needs
and applying product knowledge to meet those needs;
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ensuring quality of service by developing a thorough and
detailed knowledge of technical specifications and other features of
Proactivesoft systems; |
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identifying and developing new business through
networking, and courtesy and follow-up calls;
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cold-calling in order to create interest in Proactivesoft
products and generate new business leads;
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reviewing progress and identifying opportunities for
further sales and new areas for development;
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designing and delivering customer presentations
articulately and confidently; |
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marketing and promoting a portfolio of products by
writing and designing sales literature; |
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maintaining awareness and keeping abreast of constantly
changing software systems; |
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developing effective sales plans utilizing sales
methodology; |
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providing technical advice to customers on all aspects of
the installation and use of Proactivesoft systems, both before and after
the sale; |
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advising on software features and how they can be applied
to assist in a variety of contexts; |
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meeting sales targets set by managers and contributing to
team targets; |
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networking with existing customers in order to maintain
links and promote products; |
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providing support to customers, often on a helpline,
offering clear advice and solutions wherever possible;
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handling software problems and referring on to specialist
technical colleagues; |
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assisting customers to maximize their use of the software
in order to support the success of their business;
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writing technical proposals, tenders, reports and
supporting literature; |
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managing your own diary in order to organize and
priorities daily and weekly goals; |
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contributing to team or progress meetings to update and
inform colleagues. |
