Proactivesoft is a CMMI-SVC L2 Company that provides high quality software solutions to a diversity of market sectors.

Technical Support Services

Maintenance & Support Approach

Our unique approach to maintenance and support provides efficient and quick support and promotes continuous improvement for our clients.  We will not just focus on resolving technical support problems, but take a proactive role in preventing your system from encountering potential problems.  System performance reviews are conducting annually to help you get the most out of your investment.

Technical Support Services Available

• Internet Technical Support - support provided by experts in FMIS. Support will be provided through emails, forums, messenger (voice, instant massages), and our web site.  Our experienced engineers will provide you with their remote diagnostics, updates and upgrades whenever it is necessary to have the system runs smoothly at your convenient.

• Help Desk our CRM provides you and/or your staff access to all customer service requests via a web browser interface. A powerful knowledge base and FAQ responds to customer's emails (if configured to) automatically, saving you time and money.

• Periodic Updates – Bimonthly updates would be provided at your convenience.  

• Preventive Maintenance Program- A Weekly review of system operations pinpoints potential problems before they occur. The review includes checks on system performance, updates, receiving system logs, etc… This is an invaluable service that has saved clients substantial time, money and aggravation.

• Annual On-Site Performance Review- Our system experts will visit your facility to evaluate system and user performance and determine more effective ways to utilize system functionality to meet your growing demands.

• Research and Development- Our development team is constantly working to improve our solution to meet the future needs of our clients while maintaining its ease of use and supportability.

• Free Upgrades to Future Releases- The most advanced technology is incorporated into annual releases.  These upgrades will help prepare your operations for the future.  It is our recommendation that our clients upgrade every 2-3 years to keep their operations up-to-date with the latest technology which will help protect their initial investment.

• Users' Group Membership- Our clients have the opportunity to learn and network in a fun and casual environment among system experts, administrators and project managers.